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Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes

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  • MARC

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    HF5415.335
    .H39 1997
     
    561855 (Shelf),BOK
    Hayes, Bob E. , 1963-

         Measuring customer satisfaction : survey design, use, and statistical analysis methods. - Milwaukee, Wis. , 1998.

         xviii, 278 p. : ill. ; 24 cm.

         ISBN 087389362X.
         
         1. Consumer satisfaction - Statistical methods 2. Questionnaires - Statistical methods.I. Title
         Library : UiTM Shah Alam; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    561855ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret
    561856WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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