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The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss

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    HF5415.5
    .W66 2003
     
    554046 (Shelf),BOK
    Woodcock, Neil

         The customer management scorecard : managing CRM for profit. - London , 2003.

         xv, 428 p. : ill. ; 25 cm.
         Includes index.

         ISBN 0749438959.
         
         1. Customer relations - Management.I. Stone, Merlin,1948- II. Foss, Bryan III. Title
         Library : UiTM Shah Alam; UITM Sabah; UiTM Johor
    Accn No.Item StatusAdd IdLocationSMDItem Category
    554046ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    587113ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    643711ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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