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E-support : how cisco systems saves millions while improving customer support / Andrew Connan, Vincent Russell

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  • MARC

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    HF5415.5
    .C657 2003
     
    532109 (Shelf),BOK
    Connan, Andrew

         E-support : how cisco systems saves millions while improving customer support. - Indianapolis , 2003.

         x, 204 p. : ill. ; 26 cm.
         Includes index.

         ISBN 158720052X.
         
         1. Customer relations - Management - Management 2. Electronic commerce - Customer service - Management.I. Russell, Vincent II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    532109ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    654685ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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