Shah Alam

  • UiTM Shah Alam
  • UITM Sarawak
  • UITM Perlis
  • UITM Pulau Pinang
  • UITM Sabah
  • UiTM Negeri Sembilan
  • UiTM Johor
  • UITM Melaka
  • UITM Pahang
  • UITM Kelantan
  • UITM Kedah
  • UITM Perak
  • UITM Terengganu
  • UiTM Libraries
.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner

  • Linear

  • MARC

  •  
    HD9980.5
    .Z45 2003
     
    551391 (Shelf),BOK
    Zeithaml, Valarie A

         Services marketing : integrating customer focus across the firm.

         xx, 668 pages : illustrations [some colour] ; 28 cm.
         Includes index.

         ISBN 0072471425
         .-ISBN 9780072471427.
         
         1. Customer services 2. Marketing - Marketing 3. Service industries - Marketing.I. Bitner, Mary Jo II. Title
         Library : UiTM Shah Alam; UITM Perlis; UiTM Johor; UITM Melaka; UITM Kelantan; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    551391ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)
    576156ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    614239ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    614240ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    885778ReferencePTAR KAMPUS PUNCAK ALAM(PPA)BOOKruj
    885779ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    885780ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

Search In

Shelf Browse

No Shelf Browse Data.

Top