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Customer care : how to improve competitiveness, staff motivation and profitability in today's services driven organization / Sarah Cook

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    HF5415.5
    .C66 1997
     
    528862 (Shelf),BOK
    Cook, Sarah

         Customer care : how to improve competitiveness, staff motivation and profitability in today's services driven organization. - London , 1997.

         227 p. ; 26 cm.

         ISBN 0749420758.
         
         1. Customer relations.I. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    528862ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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