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Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg

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    HF5414.5
    .S554 2002
     
    530747 (Shelf),BOK
    Shuman, Jeffrey , 1945-

         Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business. - Chiago , 2002.

         xxiii, 210 p. : ill. ; 24 cm.

         ISBN 079315412X.
         
         1. Customer relations.I. Twombly, Janice II. Rottenberg, David,1946- III. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif
         Library : UiTM Shah Alam; UiTM Johor; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    530747ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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