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Service quality : assessment and improvement

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  • MARC

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    HF5415.5
    .S47 2001
     
    525478 (Shelf),BOK
    Service quality : assessment and improvement. - Kuala Lumpur , 2001.

         xiii, 203 p. ; 23 cm.
         Includes index.

         ISBN 9832324041.
         
         1. Customer services - congresses 2. Quality assurance - xongresses.I. Salleh Yahya II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    525478ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    525479ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    525480ShelfPERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU)BOOKRAK TERBUKA (OPEN SHELVES)

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