Service quality : assessment and improvement
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| | | Service quality : assessment and improvement. - Kuala Lumpur , 2001. |
| xiii, 203 p. ; 23 cm. | Includes index. | ISBN 9832324041. | | 1. Customer services - congresses 2. Quality assurance - xongresses.I. Salleh Yahya II. Title | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 525478 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 525479 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 525480 | Shelf | | PERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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