Shah Alam

  • UiTM Shah Alam
  • UITM Sarawak
  • UITM Perlis
  • UITM Pulau Pinang
  • UITM Sabah
  • UiTM Negeri Sembilan
  • UiTM Johor
  • UITM Melaka
  • UITM Pahang
  • UITM Kelantan
  • UITM Kedah
  • UITM Perak
  • UITM Terengganu
  • UiTM Libraries
.

Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst, Karen Shire

  • Linear

  • MARC

  •  
    HF5415.5
    .R46 2002
     
    532965 (Shelf),BOK
    Re-organising service work : call centres in Germany and Britain. - Aldershot, Hants , 2002.

         xiii, 229 p. ; 24 cm.

         ISBN 0754619559.
         
         1. Customer services - Germany 2. Customer services - Great Britain 3. Call centers - Germany.I. Holtgrewe, Ursula II. Kerst, Christian III. Shire, Karen IV. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    532965ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    597297ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

Search In

Shelf Browse

No Shelf Browse Data.

Top