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Handbook of customer satisfaction and loyalty measurement / Nigel Hill, Jim Alexander

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    HF5415.335
    .H55 2000
     
    530108 (Reference),BOK
    Hill, Nigel , 1952-

         Handbook of customer satisfaction and loyalty measurement. - Aldershot , 2000.

         xiv, 290 p. : ill. ; 26 cm.

         ISBN 0566081946.
         
         1. Marketing research - Handbooks, manuals, etc. 2. Consumer satisfaction - Handbooks, manuals, etc. - Evaluation.I. Alexander, Jim II. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    530108ReferencePTAR KAMPUS PUNCAK ALAM(PPA)BOOKruj
    530109ReferencePTAR KAMPUS PUNCAK ALAM(PPA)BOOKruj

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