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Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]

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  • MARC

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    HE8788
    .M35 2003
     
    529463 (Shelf),BOK
    Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff. - New York , 2003.

         xvii, 297 p. : ill. ; 26 cm.

         ISBN 0071388885.
         
         1. Call centers - Personnel management 2. Customer services - Management 3. Employee motivation.I. Carlaw, Malcolm II. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    529463ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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