The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor
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| | | The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability. - New York , 2003. |
| viii, 353 p. : ill. ; 24 cm. | ISBN 0071409351. | | 1. Customer relations - Management 2. Brand name products - Marketing - Management 3. Customer loyalty.I. Freeland, John G. II. Title | | Library : UiTM Shah Alam; UITM Melaka; UITM Kelantan |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 523809 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 529482 | Reference | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | ruj | 570967 | Reference | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | ruj | 578603 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 580345 | Reference | | PERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4) | BOOK | ruj | 586368 | Reference | | PERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU) | BOOK | ruj | 605149 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 605150 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 621584 | Reference | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | ruj |
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