Managing services : using technology to create value / Mark M. Davis, Janelle Heineke
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| | | | Managing services : using technology to create value. - Boston , 2003. | xvii, 443 p. : ill. ; 26 cm. + 1 compact disk The McGraw-Hill/Irwin series, Operations and decision sciences. | ISBN 0072464267. | | 1. Value analysis (Cost control) 2. Service industries - Technological innovations - Management 3. Customer relations - Management - Management.I. Heineke, Janelle II. Title III. Series | | Library : UiTM Shah Alam; UITM Sarawak; UITM Perlis; UITM Kelantan |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 523751 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 551352 | Shelf | | PERPUSTAKAAN KEJURUTERAAN TAR(P3) | BOOK | RAK TERBUKA (OPEN SHELVES) | 579248 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 605183 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | CP4170 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | CP6964 | Reference | | PERKH. MAKLUMAT P2(RS2) | COMPACT DISC | ruj | CP10055 | Reference | | PERKH. MAKLUMAT P2(RS2) | COMPACT DISC | ruj |
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