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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke

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    HD9980.5
    .D388 2003
     
    523751 (Shelf),BOK
    Davis, Mark M. , 1944-

         Managing services : using technology to create value. - Boston , 2003.

         xvii, 443 p. : ill. ; 26 cm. + 1 compact disk The McGraw-Hill/Irwin series, Operations and decision sciences.

         ISBN 0072464267.
         
         1. Value analysis (Cost control) 2. Service industries - Technological innovations - Management 3. Customer relations - Management - Management.I. Heineke, Janelle II. Title III. Series
         Library : UiTM Shah Alam; UITM Sarawak; UITM Perlis; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    523751ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    551352ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)
    579248ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    605183ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    CP4170ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP6964ReferencePERKH. MAKLUMAT P2(RS2)COMPACT DISCruj
    CP10055ReferencePERKH. MAKLUMAT P2(RS2)COMPACT DISCruj

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