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Customer Care Excellence : How to Create an Effective Customer Focus / Sarah Cook

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    HF5415.5
    .C66 2002
     
    517381 (Shelf),BOK
    Cook, Sarah

         Customer Care Excellence : How to Create an Effective Customer Focus.

         vi, 248 pages : illustrations ; 23 cm Professional paperbacks.

         ISBN 0749437928.
         
         1. Customer services 2. Customer relations 3. Consumer satisfaction 4. Total quality management.I. Title II. Series
         Library : UiTM Shah Alam; UITM Sarawak; UITM Melaka; UITM Pahang; UITM Kelantan; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    517381ShelfPERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU)BOOKRAK TERBUKA (OPEN SHELVES)
    552647ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    611861ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    611862ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    611863ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    666468ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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