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How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton

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    T58.64
    .B783 2002
     
    509232 (Shelf),BOK
    Bruton, Noel

         How to manage the IT helpdesk : a guide for user support and call centre managers. - Oxford , 2002.

         xxiv 347 p. : ill. ; 25 cm.
         Includes index.

         ISBN 0750649011.
         
         1. Customer services - Management 2. Information technology - Management.I. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-15.gif
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    509232ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)
    609789ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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