Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman
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| | | | Delivering satisfaction and service quality : a customer-based approach for libraries. | xiv, 181 pages : illustration ; 30 cm. | ISBN 083890789X | .-ISBN 9780838907894. | | 1. Consumer satisfaction - United States - Management 2. Reference services (Libraries) - United States - Management.I. Whitman, John R. II. Title | | Library : UiTM Shah Alam; UITM Sarawak; UiTM Negeri Sembilan; UiTM Johor; UITM Kelantan; UITM Kedah |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 504352 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | 824566 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | 839736 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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