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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman

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    Z711
    .H455 2001
     
    504352 (Shelf),BOK
    Hernon, Peter

         Delivering satisfaction and service quality : a customer-based approach for libraries.

         xiv, 181 pages : illustration ; 30 cm.

         ISBN 083890789X
         .-ISBN 9780838907894.
         
         1. Consumer satisfaction - United States - Management 2. Reference services (Libraries) - United States - Management.I. Whitman, John R. II. Title
         Library : UiTM Shah Alam; UITM Sarawak; UiTM Negeri Sembilan; UiTM Johor; UITM Kelantan; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    504352ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)
    824566ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)
    839736ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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