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Quality service : what every hospitality manager needs to know / William B. Martin

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    TX911
    .M373 2002
     
    502307 (Shelf),BOK
    Martin, William B

         Quality service : what every hospitality manager needs to know. - New Jersey , 2002.

         xvii, 202 p. : ill. ; 23 cm.
         Includes index.

         ISBN 0130930180.
         
         1. Hospitality industry.I. Title
         Library : UiTM Shah Alam; UITM Pulau Pinang
    Accn No.Item StatusAdd IdLocationSMDItem Category
    502307ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    516703ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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