The complete guide to preparing and implementing service level agreements / Sheila Pantry, Peter Griffiths
-
| | | | | | The complete guide to preparing and implementing service level agreements. - London , 2001. | | xiii, 193 p. : ill. ; 24 cm. | | Includes index. | | ISBN 1856044106. | | | | 1. Service industries - Quality control 2. Total quality management 3. Service-level agreements.I. Griffiths, Peter II. Title | | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-17.gif | | | Library : UiTM Shah Alam; UITM Sarawak; UITM Kelantan; UITM Kedah |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 492790 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 495738 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 568770 | Shelf | | PERPUSTAKAAN KEJURUTERAAN TAR(P3) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 600559 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 600560 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) |
|
|
|
