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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming

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    HF5415.5
    .C37 1999
     
    490925 (Shelf),BOK
    Carlaw, Peggy

         The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. - New York , 1999.

         xiv, 209 p. : ill. ; 23 cm.

         ISBN 9780070779747
         .-ISBN 0070779740.
         
         1. Customer services - Management - Handbooks,manuals, etc. 2. Customer services - Employees - Taining of.I. Deming, Vasudha Kathleen II. Title
         Library : UiTM Shah Alam; UITM Sarawak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    490925ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret
    509633WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    822547ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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