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Finding the profit in customer satisfaction : translating best practice into bottom-line results / Jonathan Barsky foreward by George M.C. Fisher

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    HF5415.5
    .B369 1999
     
    491191 (Shelf),BOK
    Barsky, Jonathan

         Finding the profit in customer satisfaction : translating best practice into bottom-line results. - Lincolnwood, Ill. , 1999.

         xv, 160 p. : ill. ; 23 cm.
         Includes index.

         ISBN 0809228432.
         
         1. aCustomer relations 2. Customer services.I. Fisher, George M.C. II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    491191ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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