Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson
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| | | | Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system. - San Francisco , 2000. | xv, 214 p. : ill. ; 22 cm The University of Michigan Business School management series. | ISBN 0787953105. | | 1. Consumer satisfaction 2. Customer loyalty.I. Gustafsson, Anders,1964- II. Title III. Series | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 489388 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 526534 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 626107 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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