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Monitoring, measuring, and managing customer service / Gary S. Goodman

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  • MARC

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    HF5415.5
    .G67 2000
     
    489345 (Shelf),BOK
    Goodman, Gary S

         Monitoring, measuring, and managing customer service. - San Francisco , 2000.

         xiii, 166 p. : ill. ; 24 cm.
         Includes index.

         ISBN 0787951390.
         
         1. Customer services - Quality control - Handbooks, manuals, etc 2. Customer services - Evaluation - Handbooks, manuals, etc 3. Customer services - Management - Handbooks, manuals, etc.I. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    489345ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    526558ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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