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In charge of customer satisfaction : a competence approach / Roger Cartwright and George Green

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    HF5415 .335
    .C37 1997
     
    486738 (Shelf),BOK
    Cartwright, Roger

         In charge of customer satisfaction : a competence approach. - Oxford , 1997.

         xiv, 209 p. : ill. ; 25 cm In charge.

         ISBN 0631200878.
         
         1. Consumer satisfaction.I. Green, George II. Title III. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    486738ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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