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Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program / Jon Anton, Debra Perkins

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    HF5415.335
    .A57 1997
     
    485176 (Shelf),BOK
    Antoh, Jon

         Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program. - New York , 1997.

         xi, 152 p. : ill. ; 28 cm.

         ISBN 0915910438.
         
         1. Customer relations 2. Customer satisfaction - Evaluations.I. Perkins, Debra II. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    485176ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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