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Empowering services excellence : beyond the quick fix / Conrad Lashley

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    HD9980.55
    .L35 1997
     
    478388 (Shelf),BOK
    Lashley, Conrad

         Empowering services excellence : beyond the quick fix. - London , 1997.

         viii, 208 p. : ill. ; 24 cm Cassell services management.

         ISBN 0304331694.
         
         1. Service industries - Management 2. Customer services - Management 3. Service industries - Quality control.I. Title II. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    478388ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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