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Customer care : how to create an effective customer focus / Sarah Cook

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    HF5415.5
    .C66 2000
     
    477989 (Shelf),BOK
    Cook, Sarah

         Customer care : how to create an effective customer focus. - London , 2000.

         viii, 215 p. : ill. ; 23 cm.
         Includes index.

         ISBN 0749432365.
         
         1. Consumer satisfaction 2. Customer services.I. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    477989ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    483715ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    495591ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    498996ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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