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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Saser, Jr., Christopher W. L. Hart

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  • MARC

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    HF5415.5
    .H43 1990
     
    376211 (Shelf),BOK
    Heskett, James L

         Service breakthroughs : changing the rules of the game. - New York.

         xii, 306 p. : ill. ; 25 cm.

         ISBN 0029146755.
         
         1. Sales management 2. Customer services.I. Hart, Christopher W. L II. Sasser, W. Earl III. Title
         Library : UiTM Shah Alam; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    376211ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    86345MUWithdrawnPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)
    103499NCWithdrawnPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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