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Design and management of service processes / Rohit Ramaswamy

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    HF5415.5
    .R35 1996
     
    444229 (Shelf),BOK
    Ramaswamy, Rohit , 1960-

         Design and management of service processes. - Massachusetts , 1996.

         xxvii, 424 p. : ill. ; 24 cm Engineering Process Improvement Series.

         ISBN 0201633833.
         
         1. Total quality management 2. Service industries - Quality control 3. Production planning 4. Customer services - Management.I. Title II. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    444229ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT

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