What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satistified customers, increased revenue, improved profitability / Stanley A. Brown
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| | | Brown, Stanley A. , 1946- |
| What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satistified customers, increased revenue, improved profitability. - Toronto , 1995. | xvi, 304 p. : ill. ; 24 cm. | ISBN 0471641235. | | 1. Industrial management 2. Consumer satisfaction 3. Customer services.I. Title | | Library : UiTM Shah Alam; UITM Perlis |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 425252 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | 448713 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | 119277AD | Shelf | n1 | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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