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What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satistified customers, increased revenue, improved profitability / Stanley A. Brown

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    HF5415.335
    .B76 1995
     
    425252 (Shelf),BOK
    Brown, Stanley A. , 1946-

         What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satistified customers, increased revenue, improved profitability. - Toronto , 1995.

         xvi, 304 p. : ill. ; 24 cm.

         ISBN 0471641235.
         
         1. Industrial management 2. Consumer satisfaction 3. Customer services.I. Title
         Library : UiTM Shah Alam; UITM Perlis
    Accn No.Item StatusAdd IdLocationSMDItem Category
    425252ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    448713ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    119277ADShelfn1PERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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