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Service Management : strategy and leadership in services business / Richard Normann

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    HD9980.5
    .N67 1991
     
    358650 (Shelf),BOK
    Normann, Richard , 1943-

         Service Management : strategy and leadership in services business. - Chichester , l991.

         xv, 185 p. : ill. ; 25 cm.

         ISBN 0471928852.
         
         1. Service industries - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    358650ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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