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Creating value for customers : designing and implementing a total corporate strategy / William A. Band

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    HF5415.5
    .B36 1991
     
    358716 (Shelf),BOK
    Band, William A

         Creating value for customers : designing and implementing a total corporate strategy. - New York , l99l.

         xi, 340 p. : ill. ; 25 cm.

         ISBN 0471525936.
         
         1. Customer services 2. Consumer satisfaction 3. Quality assurance.I. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    358716ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    361119ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    410169WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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