Return on quality : measuring the financial impact of your company's quest for quality / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham
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| | | | Return on quality : measuring the financial impact of your company's quest for quality. - Chicago, Ill. , l994. | xx, 225 p. : ill. ; 24 cm. | ROQ Model Diskette (Order no. 5470) with two sample data sets, designed to accompany appendices in book, available by special order. | ISBN 1557385475. | | 1. Total quality management - Evaluation.I. Keiningham, Timothy L II. Zahorik, Anthony J III. Title | | Library : UiTM Shah Alam; UITM Perak |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 355098 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | 367189 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | 372044 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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