Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
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| | | | | | Service management : operations, strategy, and information technology. - Boston, Mass. , 1998. | | xxvi, 612 p. : ill. ; 24 cm. | | Updated ed. of: "Service management for competitive advantage", 1994. | | ISBN 0071157093 | | .-ISBN 0070217602. | | | | 1. Service industries - Management.I. Fitzsimmons, Mona J. II. Title | | | Library : UiTM Shah Alam; UITM Sabah; UITM Terengganu |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 459626 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | slr | | 473950 | Ready For Circulation | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 473951 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 475571 | Withdrawn | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 119212AD | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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