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Service quality in hospitality organizations / edited by Michael D. Olsen, Richard Teare, Evert Gummesson

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    TX911.3
    .Q34 S47 1996
     
    448441 (Shelf),BOK
    Service quality in hospitality organizations. - London , 1996.

         xii, 316 p. : ill. ; 25 cm.

         ISBN 0304327867.
         
         1. Hospitality industry - Quality control 2. Quality assurance.I. Olsen, Michael D II. Teare, Richard III. Gummesson, Evert,1936- IV. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    448441ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKret
    448451WithdrawnPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    448939WithdrawnPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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