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Keep the right customers : the key steps to profitable customer retention / Mark Stewart

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  • MARC

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    HF5415.5
    .S74 1996
     
    443082 (Shelf),BOK
    Stewart, Mark , 1962-

         Keep the right customers : the key steps to profitable customer retention. - London , 1996.

         xvi, 254 p. : ill. ; 23 cm.

         ISBN 0077091396.
         
         1. Customer relations 2. Customer satisfaction 3. Customer services.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    443082ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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