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Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work / Patricia Wellington

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  • MARC

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    HF5415
    .W45 1995
     
    440124 (Withdrawn),BOK
    Wellington, Patricia

         Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work. - London , 1995.

         xiii, 239 p. ; 24 cm.

         ISBN 027361472X.
         
         1. Customer relations 2. Customer services.I. Title
         Library : UITM Pahang
    Accn No.Item StatusAdd IdLocationSMDItem Category
    440124WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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