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Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown

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    HD58.9
    .B76 1996
     
    444992 (Shelf),BOK
    Brown, Mark Graham

         Keeping score : using the right metrics to drive world-class performance. - New York , 1996.

         ix, 198 p. : ill. ; 23 cm.

         ISBN 0814403271.
         
         1. Customer services - Evaluation 2. Organizational effectiveness - Evaluation.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    444992ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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