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Customer relationship management : making hard decisions with soft numbers / Jon Anton

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  • MARC

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    HF5415.5
    .A58 1996
     
    444711 (Shelf),BOK
    Anton, Jon

         Customer relationship management : making hard decisions with soft numbers. - Englewood Cliffs, N.J. , 1996.

         viii, 183 p. : ill. ; 24 cm.

         ISBN 0134384741.
         
         1. Customer relations - Management - Statistical models 2. Customer relations - Case studies - Management.I. Title
         Library : UiTM Shah Alam; UITM Pahang; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    444711ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    494535WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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