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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal

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  • MARC

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    HF5415.5
    .R438 1996
     
    434058 (Shelf),BOK
    Reichheld, Frederick F

         The loyalty effect : the hidden force behind growth, profits, and lasting value. - Boston , 1996.

         xii, 322 p. : ill. ; 23 cm.

         ISBN 0875844480.
         
         1. Customer relations 2. Job satisfaction 3. Consumer satisfaction.I. Teal, Thomas,1937- II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    434058ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)
    509381WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    116365ADShelfn1PERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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