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Keeping the edge : giving customers the service they demand / Dick Schaaf

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  • MARC

  •  
    HF5415.5
    .S28 1995
     
    426789 (Shelf),BOK
    Schaaf, Dick

         Keeping the edge : giving customers the service they demand. - New York , 1995.

         x, 358 p. ; 23 cm.
         Includes index.

         ISBN 0525937994.
         
         1. Customer services 2. Customer services - United States - Case studies.I. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    426789ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret
    109293ADShelfn1PERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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