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On great service : a framework for action / Leonard L. Berry

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  • MARC

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    HF5415.5
    .B483 1995
     
    394764 (Withdrawn),BOK
    Berry, Leonard L. , 1942-

         On great service : a framework for action. - New York , 1995.

         xi, 292 p. : ill. ; 25 cm.

         ISBN 0029185556.
         
         1. Customer services - United States 2. Customer services - Quality control.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    394764WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    428463ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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