Total quality service : a simplified approach to using the Balridge Award criteria / Sheila Kessler
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| | | | | | Total quality service : a simplified approach to using the Balridge Award criteria. | | vii, 161 pages : illustrations ; 23 cm. | | ISBN 9839156063. | | | | 1. Customer services 2. Malcolm Baldrige National Quality Award.I. Title | | | Library : UiTM Shah Alam; UITM Melaka; UITM Kedah |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 388561 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | | 388699 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | | 392687 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 392688 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 443651 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | ret | | 448300 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 109883AD | Shelf | n1 | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 115551AD | Shelf | n1 | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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