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The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash

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  • MARC

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    HD9980.5
    .B87 1996
     
    388634 (Withdrawn),BOK
    Burwash, Peter

         The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies.

         145 pages : illustrations ; 23 cm.
         Rev. ed. of: Who cares? : a wake-up call for service & leadership. 1993.

         ISBN 9839156039.
         
         1. Service industries - Management 2. Leadership 3. Service industries - Customer services.I. Burwash, Peter II. Title
         Library : UiTM Shah Alam; UITM Melaka; UITM Pahang
    Accn No.Item StatusAdd IdLocationSMDItem Category
    388634WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    388657ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    392680WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    392681ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)
    448299ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret
    109881ADShelfn1PERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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