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Case studies in service operations / John C. Colley, Jr

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    HD9980.5
    .C647 1996
     
    392076 (Shelf),BOK
    Colley, John C

         Case studies in service operations. - Belmont, Calif. , 1996.

         xxiii, 567 p. : ill. ; 23 cm.
         Includes index.

         ISBN 0534511260.
         
         1. Customer services - Case studies - Case studies - Management 2. Service industries - Case studies - Management - Case studies.I. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    392076ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    429968ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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