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Creating a customer focused company : 25 proven customer service strategies / Ian Linton

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    HF5415.5.A3
    L56 1994
     
    435697 (Shelf),BOK
    Linton, Ian

         Creating a customer focused company : 25 proven customer service strategies. - London , 1994.

         vi, 220 p ; 20 cm.
         Includes index.

         ISBN 0273607111.
         
         1. Total quality management 2. Customer services - Quality control.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    435697ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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