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Service recovery : fixing broken customers / Ron Zemke

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  • MARC

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    HF5415.5
    .S25 1995
     
    434561 (Shelf),BOK
    Zemke, Ron

         Service recovery : fixing broken customers. - Portland, OR , 1995.

         x, 63 p. : ill. ; 20 cm Management master series.

         ISBN 1563271508.
         
         1. Consumer satisfaction 2. Customer complaints.I. Title II. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    434561ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)
    439747WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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