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Delivering customer value : it's everyone's job / Karl Albrecht

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    HF5415.5
    .A4245 1995
     
    425385 (Shelf),BOK
    Albrecht, Karl

         Delivering customer value : it's everyone's job. - Portland, OR , 1995.

         viii, 55 p. : ill. ; 20 cm Management master series.

         ISBN 1563271486.
         
         1. Consumer satisfaction 2. Customer services - Management.I. Title II. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    425385ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    434560ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)

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