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Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly

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    HF5415.5
    .C45 1994
     
    386810 (Shelf),BOK
    Chang, Richard Y

         Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction. - Irvine, Calif. , 1994.

         vii, 104 p. : ill. ; 26 cm Quality improvement series A practical guidebook.

         ISBN 1883553040.
         
         1. Customer services 2. Consumer satisfaction 3. Job satisfaction 4. Personnel management.I. Kelly, P. Keith II. Title III. Series
         Library : UiTM Shah Alam; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    386810ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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