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Creating customer value : the path to sustainable competitive advantage / by Earl Naumann

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    HF5415.5
    .N33 1995
     
    381267 (Shelf),BOK
    Naumann, Earl , 1946-

         Creating customer value : the path to sustainable competitive advantage. - Cincinnati, Ohio , 1995.

         xv, 279 p. : ill. ; 24 cm.

         ISBN 0538838477.
         
         1. Consumer satisfaction 2. Customer services.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    381267ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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