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Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate

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    HD57.7
    .H4 1995
     
    381266 (Shelf),BOK
    Heil, Gary , 1950-

         Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality. - New York , 1995.

         xviii, 290 p. ; 24 cm.

         ISBN 0442018525.
         
         1. Organizational change 2. Consumer satisfaction 3. Leadership.I. Parker, Tom II. Tate, Rick III. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    381266ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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