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Service management

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  • MARC

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    HD9981.5
    .S47 1991
     
    336452 (Shelf),BOK
    Service management. - Boston, Mass. , 1991.

         vi, 130 p. : ill. ; 29 cm Harvard business review paperback no. 90090.
         Articles reprinted from Harvard Business Review.

         ISBN 0875842984.
         
         1. Public relations 2. Customer services 3. Service industries - Management.I. Title II. Series
         Library : UiTM Shah Alam; UITM Sarawak; UITM Sabah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    336452ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    339587ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    489197WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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